000			00351nam a2200157Ia 4500
008			190201s9999 xx 000 0 und d
020			_a1555420273
082			_a658
082			_b812 DE
100			_aDesatnick Robert L
245		0	_aManaging To Keep The Cus
260			_aLondon
260			_bJossey-Bass
260			_c1988
300			_aXVI- 163
999			_c31524 _d31524