000 00384nam a2200169Ia 4500
008 190201s9999 xx 000 0 und d
020 _a817758412X
082 _a658
082 _b562 TO
100 _aBesterfield Dale H. et.e
245 0 _aTotal Quality Management
250 _aSecond
260 _aNew Delhi
260 _bPearson Education
260 _c2003
300 _a533
999 _c39218
_d39218