000			00341nam a2200157Ia 4500
008			190201s9999 xx 000 0 und d
020			_a9.79E+12
082			_a658
082			_b8342 A
100			_a"Allen, Derek R"
245		0	_aCustomer Satisfaction Re
260			_aNew Delhi
260			_bPearson
260			_c2005
300			_a248
999			_c48344 _d48344