000 00375nam a2200169Ia 4500
008 190201s9999 xx 000 0 und d
020 _a8129700271
082 _a658
082 _b4 SER
100 _aHaksever Cengiz et.al.
245 0 _aService Management And O
250 _aSecond
260 _aSingapore
260 _bPearson
260 _c2003
300 _aXX- 584
999 _c48765
_d48765